Frequently Asked Questions

How may we assist you?

General Questions

What is Design Procademy?

Design Procademy by Digital Hart Studios is a design education network founded by creative entrepreneur, Nicki Hart.

This network is a platform for video/audio tutorials that help designers engage their creativity and grow their skills. Flexibility in learning is key and designers can learn at their own pace by accessing a variety of free tutorials and purchase template packs to get started.

How can I contact Design Procademy support?

Have a question not answered here? Give us a shout with the options below or send a message directly to
help@designprocademy.com

Find us on Twitter and Facebook
and Youtube

Or you can send us a message
via our Contact page

How do I give feedback and suggestions?

We value your opinion! Get in touch with us and share your comments/questions with the methods below…

Find us on Twitter and Facebook
and Youtube

Or you can send us a message
via our Contact page

How to use the site

How do I use Design Procademy?

Design Procademy is your virtual design playground! We offer free tutorials for budding and advanced designers. We also offer a variety of template packs that feature blank/starter files in Photoshop & InDesign.

Is an account required?

No. You have the option to register for an account before you can purchase products, however, you may also checkout as a guest for quicker service.

Please note that guest checkouts can make it harder to offer support on a particular order since guest checkouts do not capture names and contact details.

Do I need special software to use the products?

Design Procademy teaches how to use Photoshop and InDesign. Our tutorials utilize the latest version of both, however, you do not always need the latest version to benefit.

Many of the techniques apply to any version of Photoshop and InDesign. Each tutorial specifies any special features or requirements so you may plan accordingly.

Older tutorials feature older versions of Photoshop & InDesign.

Products & Purchases

How do you accept payments?

Design Procademy uses Paypal and Stripe to process payments. The prices listed are in USD.

How do I receive a refund?

Since you have immediate access to files for download, all sales are FINAL and all charges are non-refundable.

Before you click to purchase on the final confirmation page, please make sure that what you’re about to order is correct! If you experience any problems, please contact us at help@designprocademy.com.

How long do I have access to the content?

Once your payment has cleared, we’ll send a link to the email addresses associated with your account. When you click through, you’ll have immediate access to all downloadable files. You will have access to your download link for 24 hours.

If you lose your downloaded files due to a computer virus, purchase a new computer or some other unfortunate event (we’ve been there!) please contact help@designprocademy.com so that we can send you the download link again. Please provide your order number if possible.

What if I have a technical problem with a purchase?

All template starter packs come with the latest version file plus a file to open in older versions. For example, InDesign files come with the latest .indd file for CC plus an .idml file for versions CS4+. Photoshop files are saved as the latest .psd and a universal layered .tiff.

If you continue to experience issues with your file, please send us a note to help@designprocademy.com so we can address the issue with you.

Note: We do not offer FREE tutorials on how to use the template starter packs other than what is featured on this site. 

Will you add more products soon?

Yes! We are always working on new items for you to purchase and enjoy. In the future, we hope to launch Pro Classes that are more in-depth than our Free Tutorials and more Design Procademy merch!

If you would like to request a special course or template pack, please send it via our Contact page.

What license do I get with my purchase?

Our Simple License gives you the right to use any item purchased on Design Procademy in a personal or commercial project for yourself or a client, but the item cannot be resold or redistributed on its own, or used in a product offered for sale where the item contributes to the core value of the product being sold.

Calendars are copyrighted and may only be used for personal use. Altering, copying and reselling in any way are strictly prohibited.

Design Procademy Support

Can’t find an answer you were looking for? Contact Support and we’ll be able to assist you.

Contact Support